Mohan GeorgeLead UX Architect

Available for select engagements

Lead UX Architect / Enterprise UX Leader

Design that works at scale.

I am an Enterprise UX Leader and Lead UX Architect with deep experience building and governing large-scale digital products across Banking, Fintech, Financial Services, Healthcare and Retail.

View my work Download CV
Mohan George
02About
Portrait of Mohan George Mohan George
Name
Mohan George
Role
Lead UX Architect
Based in
Dubai, UAE
Experience
20+ years
Sectors
Banking, fintech, healthcare, retail
Status
Open to conversations

Human-centred design, amplified.

Over 20 years, one belief has shaped every project I’ve taken on: digital products should genuinely work at scale. I’ve led design across a customer-facing banking platform serving financial institutions, a healthcare ecosystem managing workflows for hundreds of thousands of concurrent users, and high-traffic retail platforms built for millions of daily actives.

Across those platforms, my teams delivered a 22% increase in task success rates and a 40% reduction in design inconsistency — outcomes that come from pairing rigorous research with scalable, maintainable design systems.

  • 20+

    Years crafting enterprise UX

  • 100+

    Projects shipped across industries

  • 50+

    Clients who’ve trusted the process

  • Design systems
  • Design thinking
  • User research
  • WCAG 2.1 accessibility
  • Agile & Lean UX
  • AI-integrated workflows
03Skills

A focused toolkit, sharpened over two decades.

Twenty years of shaping enterprise products has sharpened a focused set of skills — from framing the right research questions to governing design systems that stay coherent as teams and platforms scale.

Core UX skills

  • User research & analysis95%

    Expert · 20 years

  • UX & interaction design97%

    Expert · 20 years

  • Information architecture90%

    Expert · 17 years

  • Usability testing92%

    Expert · 16 years

  • Agile & Lean UX methods88%

    Advanced · 12 years

  • Cross-functional leadership93%

    Expert · 10 years

Tools

Tools are only as good as the designer using them. I work fluently across Figma, Figma Make, Claude and Sketch, and bring DesignOps thinking to how I use them — so the output isn’t just good-looking screens but scalable, maintainable design assets.

  • Figma95%
  • Sketch88%
  • Figma Make AI85%
  • Claude AI70%

How I work

Six modes I move through on every product. The last one feeds straight back into the first.

  1. Define user problems and business goals before a single screen exists.

  2. Understand people’s views, flows, feelings and experiences in their real context.

  3. Explore every possible solution, then cut to the ones worth building.

  4. Simulate the final product closely enough that people react to it honestly.

  5. Get user feedback and refine the design until the evidence says it works.

  6. Ship, measure and keep the UX process running. What we learn here starts the next round of understanding.

04Experience

Twenty years, eight teams, one through-line.

Twenty years across Banking, Fintech, Financial Services, Healthcare, Retail and B2B SaaS — building and governing large-scale digital platforms, and leading cross-functional design teams from the first user problem all the way to measurable business outcomes.

Now2006

  1. Jun 2022 – Present Now

    Tata Consultancy Services

    Lead UX Architect & Design Manager

    22% rise in task success

    Directing UX for three enterprise-scale platforms in banking, healthcare and retail. Leading 10+ designers across 4 squads, with a 40% drop in design inconsistency across 200+ Figma components.

    BankingHealthcareRetail

  2. Jan 2018 – May 2022

    CloudThing India

    Lead UX Designer & Strategist

    24% less onboarding drop-off

    Led UX for a B2B fintech payment platform serving 120+ mid-market clients. Lifted CSAT by 14 points and built a 120+ component design system that cut UI duplication by 35%.

    B2B fintechDesign system

  3. Jul 2015 – Dec 2017

    Evry India

    Senior UX / UI Designer

    30% better internal-tool adoption

    Delivered UX/UI for enterprise tools supporting financial operations and digital transformation (formerly Span Infotech). Rapid prototyping accelerated delivery by 25%.

    Financial opsInternal tools

  4. Nov 2013 – May 2015

    TEKSystems

    Technical Lead, UI / UX

    20% fewer user errors

    Designed WCAG-compliant, responsive UI/UX for enterprise web applications with full cross-browser consistency, using heuristic evaluation and evidence-based UI patterns.

    Enterprise webAccessibility

  5. Jun 2012 – Oct 2013

    Sigma Info Solutions

    Technical Lead, UI

    22% higher platform adoption

    Delivered UX for financial-services and retail platforms and standardised reusable components across desktop and mobile, cutting design-to-development turnaround by 28%.

    Financial servicesRetail

  6. Jan 2011 – Jun 2012

    Emanage Law

    Senior Web UI Designer

    50% faster client sign-off

    Designed UX/UI for legal-technology and B2B/SaaS products (formerly Enrich Programmable Solutions), where high-fidelity prototypes accelerated sign-off cycles.

    Legal techB2B SaaS

  7. Sep 2007 – Dec 2010

    Brickwork India

    Senior Graphic & Digital Designer

    20% faster project delivery

    Managed cross-channel brand and digital assets for multiple clients, improving delivery timelines through consistent design systems.

    BrandDigital

  8. Oct 2006 – Jul 2007

    Source Edge Software

    Web Designer Consultant

    20% faster visual production

    Built responsive websites for multiple clients using HTML, CSS and JavaScript, cutting visual production time through reusable template frameworks.

    WebFront-end

Drag, swipe or use the arrows to go further back in time.

05Work

Selected work

Every project below started with a real problem someone was having. The case studies show not just the final screens, but the thinking that got there.

Etisalat Self-Care Portal dashboard Open prototype

How subscribers found out about network problems

  • Call dropped68%
  • Video buffered54%
  • Payment or app failed41%
  • Noticed slow speeds29%
  • Got a proactive alert8%
01

Etisalat UAETelecom self-care2026

Etisalat Self-Care Portal

Six weeks of fieldwork with 84 subscribers across Dubai, Abu Dhabi, Sharjah and Ajman, turned into an AI-guided self-care portal: predictive usage, a bill that explains itself, and support that already knows what you’ve tried.

Correct charge identification
87.5%up from 12.5%
Time to understand a charge
8 secdown from 94 sec
NPS with proactive alerts
+34up from +12

What mattered: a bill written in plain language did more for support volume than any new feature.

Preview Read case study

More projects

02 / 08

  • 02

    Fashion e-commerce · 12 weeks

    Luxora

    −40% cart abandonment

    An online fashion marketplace redesigned for faster discovery and a smoother checkout.

    Preview Case study
  • 03

    GovTech · Document wallet

    DigiLocker

    62% → 94% task success

    A secure government document wallet reimagined around instant verification and one-tap sharing.

    Preview Case study
  • 04

    Web design · Charity

    Commlyncx

    Live site

    A safe place to live and real support to rebuild. A site for a CIC that houses people who are homeless or at risk of homelessness.

    Preview
  • 05

    Web design · Proof of concept

    Bank of America

    Concept

    A concept exploration for a cleaner, more confident online banking sign-in experience.

    Preview
  • 06

    App design · Logistics

    CargoSphere

    Mobile app

    A logistics tracking app that turns dense shipment data into a calm, glanceable view.

    Preview
  • 07

    Web design · Premium retail

    Puffy

    E-commerce

    A premium luxury-mattress store built to convert considered, high-ticket purchases.

    Preview
  • 08

    Redesign · Education

    Christ Academy

    ICSE School, Bangalore

    A ground-up redesign focused on clarity for parents and easy content upkeep for staff.

    Preview
06Contact

Let’s create something great.

If you’re building something and care about getting the experience right, from the first user touchpoint to the last, I’d love to hear about it. Full engagement, strategic consult, or just a conversation — my inbox is open.

Download CV

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